PRIVACY POLICY

A Legal Disclaimer

Effective Date: 01/07/2025

Escape 2 The Sands Ltd ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you book or stay at Beach House Rooms, Scarborough, and interact with us in other ways.

By booking with us or using our services, you consent to the collection and use of your personal information as outlined in this policy.

1. Information We Collect

We collect the following types of personal information when you book or stay at Beach House Rooms, Scarborough:

Personal Identification Information: Name, address, email address, phone number, date of birth.
Payment Information: Credit card details, billing address, and payment transaction records.
Booking Information: Reservation details, dates of stay, and preferences for room arrangements.
Special Requests or Health Information: Information related to special requirements or preferences (e.g., accessibility needs, dietary requirements).
Marketing Preferences: Information regarding your preferences for receiving marketing communications.

We may also collect information about your use of our website and services through cookies and other tracking technologies.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To Process Your Booking: To confirm, manage, and fulfill your reservation at Beach House Rooms, Scarborough.
Customer Service: To provide you with customer support, including responding to queries, complaints, or special requests.
Payment Processing: To process payments and handle financial transactions.
Marketing and Communication: To send you promotional materials, newsletters, and offers, if you have consented to receiving such communications.
Improvement of Services: To enhance our services and customer experience based on feedback and analytics.
Legal Obligations: To comply with applicable laws, regulations, and contractual obligations.

3. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We use encryption and secure servers to store and transmit sensitive information such as payment details.

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with the following parties for the purposes described in this policy:

Service Providers: Third-party companies who assist us in providing services such as payment processing, customer support, marketing, and website analytics.
Legal Requirements: We may disclose your information if required to do so by law, to comply with a legal process, or to protect the rights, property, and safety of Escape 2 The Sands Ltd, our guests, or others.
Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction.

5. Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request a copy of the personal information we hold about you.
Correction: You have the right to request that we correct any inaccuracies in your personal information.
Deletion: You have the right to request that we delete your personal information, subject to certain legal limitations.
Opt-Out of Marketing: You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe options in the emails we send.
Data Portability: You may request to transfer your data to another service provider in a commonly used and machine-readable format.

To exercise these rights, please contact us at [Insert Contact Information].

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website, including:

Necessary Cookies: These cookies are essential for the operation of the website and cannot be disabled.
Analytics Cookies: These cookies help us understand how visitors interact with our website and allow us to improve its functionality.
Marketing Cookies: These cookies allow us to deliver tailored advertising to you.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Children’s Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and indicate the date of the most recent revision. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Escape 2 The Sands Ltd
Beach House Rooms, Scarborough
Email: enquiries@escape2thesands.com
Phone: 01723 364714
Address: Kepwick House, Unit 6, YO12 7TN

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